Shipping policy

Live Arrival Guarantee

Dead On Arrival (DOA) Policy- All shrimp orders are guaranteed live arrival. In the event of dead shrimp upon delivery, proof of death must be provided within an hour of shipment arrival time. Must provide clear photos or video of dead shrimp in original shipping packaging. Any deaths will be replaced, if replacement shrimp are available, purchaser is responsible for shipping cost of replacement shrimp. 

If no replacement shrimp are available, purchaser can request a refund for the individual dollar amount of the dead shrimp or wait until shrimp are available again.